Citizen Engagement Platform

Contract Overview

This is a statewide cooperative contract awarded through NASPO (National Association of State Procurement Officials).

This is a contract awarded in two categories:   Award Categories: Category 1, Platform Management - A software solution that will offer a variety of applications to help customers (i.e., public entities) manage systems across platforms. Platform management will answer questions and contain solutions that remember, remind, and respond to users. Category 2, Master Data Management - A software solution that will provide the means to associate various records pertaining to an individual. Includes technology to ensure uniformity and accuracy of master data assets and coordination of data across all platforms. Allows a public entity to create and manage a central, persistent system of record or index of record for master data. Solution supports ongoing master data stewardship and governance requirements through workflow-based monitoring and corrective-action techniques. Related value add items and services.

Permissive Users

These contracts may be used by the Nevada System of Higher Education, the Court System, the Legislative Counsel Bureau and all Political Subdivisions within the State of Nevada.

Ordering Instructions

Agencies can work directly with contracted vendors or through the Contract Administrator to develop a Service Agreement.

Agencies procuring professional services under the “as a Service” categories are required to complete a Service Agreement, subject to approval by the Governor’s Board of Examiners (BOE) or Clerk of the Board for each order prior to the start of services. The Service Agreement requires the same approval as a standard contract for services (e.g. Agency Administrator, Deputy Attorney General, CETS Entry, BOE/Clerk) based on the Service Agreement value; and a Technology Investment Notification (TIN) and Cloud Investment Notification (CIN) if applicable.

The Service Agreement form can be found in the Contracting Tool Box on the Purchasing.nv.gov website under “Forms/Templates” Each Service Agreement requires an insurance schedule based on the risk level, because the Statewide Contracts allows for multiple insurance levels.

The Service Agreement must include (at a minimum):

• Scope of Work
• Consideration
• Insurance risk lever for cyber liability (Low, Medium, or High)
• TIN or Waiver, if applicable
• Approval in accordance with SAM Section 322, Subsection 1

Due to varying agency approval processes, you may need copies of the Participating Addendum for approval. The vendor specific Participating Addenda are available for download in NevadaEPro by following the Master Blanket Purchase Order links below.

For CETS Entry, the contract type is “Other (include description)”, the contract type description is “MSA Work Plan”, and the purpose of contract should begin “This is a new Service Agreement under Statewide contract #XXXXX which provides Cloud Services. This Service Agreement is for …”

Once approved by the BOE the Service Agreement MUST be entered into NevadaEPro as a release requisition.

For Political Subdivisions:

• Contact the vendor contact person listed below for assistance in selecting the appropriate services.
• Complete the Work Plan.
• Send the work plan to the vendor contact for authorization and signature from the vendor.
• Obtain authorization and signature in accordance with the policies and procedures of the using political subdivision, along with any Purchase Order or other required documentation.
• The vendor will process the order and issue an invoice directly to the using political subdivision.

Contract Administrator

Jennifer Thomas
JennThomas@admin.nv.gov
(775) 531-3311

Vendor Name: Tyler Technologies

Vendor Specific Instructions

Agencies are required to complete a Service Agreement/Work Plan for each order with approval prior to the start of services. The Service Agreement/Work Plan requires the same approval as a standard contract for services (e.g. Agency Administrator, Deputy AG, CETS Entry, BOE/Clerk) based on the Service Agreement/Work Plan value; and a Technology Investment Request (TIR) if applicable. The Service Agreement/Work Plan does not require the standard contract document. Service Agreement/Work Plan must reference the vendor specific Master Agreement Number and CETS Number.